Add the desired quantity to your basket, select the log length (33, 40 or 50 cm) then confirm payment. You’ll receive a confirmation email with a summary of the volume ordered.

For a wood stove as primary heating, budget 8 to 12 steres per season; for supplementary use in a fireplace, 3 to 5 steres are generally sufficient. This depends on insulation and the heated area.

Yes, as long as the order hasn’t been prepared. Send us a message quickly at contact@stere-direct.com with your order number.

The minimum order is 1 stere (1 m³ apparent). You can then add as many steres as needed, with tiered pricing from 5 steres onwards.

Orders confirmed before 14:00 are processed the same day. After this time, they go into preparation the next working day.

Yes, you can compose your order with different lengths (33, 40 or 50 cm). Specify your preferred distribution directly when adding to your basket.

Yes, free delivery applies throughout mainland France, regardless of how many steres you order. No hidden charges are added at checkout.

We deliver within 5 working days of your order confirmation. You’ll receive an email once the lorry is scheduled, with a delivery slot.

The wood is delivered loose and deposited on a surface accessible to the lorry (courtyard, garage entrance, roadside). Plan for a clear space of approximately 6 m² for 3 steres.

The driver will call you before leaving to confirm your presence. If you’re absent without notice, a second visit may incur charges.

Yes, our tipper lorry can access most lanes. Please inform us of any access constraints (height, width, gate) in the comment field when ordering.

You’ll receive a dispatch confirmation email with the scheduled date. The driver will also contact you the day before or on the morning of delivery to confirm arrival time.

We accept bank cards (Visa, Mastercard, CB) and SEPA transfers. Payment is secure via our PCI-DSS certified provider.

Yes, for purchases over €300 you can pay in 3 or 4 instalments interest-free through our payment plan partner.

Absolutely. No bank details are stored on our servers; transactions are encrypted and processed directly by our banking provider.

Yes, a PDF invoice is attached to your order confirmation email. You can also find it in your customer account at any time.

Check your card limit and the information entered. If the problem persists, contact us at contact@stere-direct.com and we’ll offer you payment by transfer.

Our firewood is dried to less than 20% moisture content, measured at the core before dispatch. This is the recommended threshold for clean combustion and good heat output.

We mainly sell oak, beech and hornbeam, hardwoods that provide around 2000 kWh per stere. These types produce beautiful embers and little ash.

Measure the depth of your fireplace and subtract 5 cm. 33 cm logs suit compact inserts and wood stoves, while 50 cm logs work best with open fireplaces and large hearths.

Stored out of rain and well ventilated, our firewood keeps for several years with no loss of calorific value. Avoid direct ground contact to preserve its moisture content.

One stere equals 1 m³ apparent in 1 m logs. For 50 cm cut wood, plan for approximately 0.8 m³, and for 33 cm wood approximately 0.7 m³ in equivalent stacked volume.

No, our firewood is for log stoves, fireplace inserts, open fireplaces and wood boilers. Pellet stoves require compressed wood pellets, which we don’t supply.

Yes, you have 14 days from delivery to exercise your right of withdrawal. The firewood must be returned in its original condition, unused.

Write to us at contact@stere-direct.com within 48 hours of delivery, with photos of the wood received. We’ll review each case and offer an appropriate solution.

Contact us with a photo of the moisture reading taken at the core on a split log. If the level exceeds 20%, we’ll arrange a replacement or partial refund.

The 2-year legal warranty of conformity applies. It covers any quality defect compared to the product description (type of wood, length, moisture content).

In case of withdrawal, return costs are your responsibility given the volume and weight. In case of proven non-conformity, we arrange and cover the collection.

No, guest checkout is available. However, creating an account allows you to track your deliveries and easily access your invoices.

Log into your customer account and go to the 'My Profile' section to update your address, email or password.

Your data is used solely for processing your order and delivery. It is never sold to third parties, in accordance with GDPR.

Send a request to contact@stere-direct.com from the email address linked to your account. Deletion is completed within 30 days, excluding legal accounting obligations.